Heritage Woods of Rockford

This is a beautiful clean senior community. The staff are very welcoming and knowledgeable. They are very familiar with the Illinois Financial Assistance program which can be used in this community.

All about the money

Wish there was a zero rating. My aunt was in the hospital and the management kept harping on how much money she owed. In contrast, my father was in assisted living in another facility He is in the hospital also. The facility returned his rent check. They didn't have the heart to charge him while he was in the hospital HUGE difference. Heritage Woods is ALL about the money - PERIOD. Mark this one off your list

Run away

Residents were left sitting after breakfast and not moved for up to an hour. They do not give a crap about their residents. My aunt was seriously ill in the hospital. I called Heritage Woods office with her serious health update on Sunday. The office didn't get in contact with me about my aunt until Wednesday and that was only because she was low on funds and they wanted to know about money and what they should do with her things I frankly wouldn't board my dog there. They obviously don't care AT ALL about their …

The staff I met were friendly and helpful. They seem to offer some nice amenities and the community looked clean. They do have a waiting list and we were looking for something sooner.

This place is wonderful! I was VERY impressed with the level of caring for the residents and the way the staff interacted with them. Both the Studio and the one bedroom were a Beautiful surprise as to size and layout! This is te first place we've looked at but I think it will be hard to beat!

The staff was wonderful and they answered all the questions that I had. The community was clean and kept up. The had activities that my loved one maybe able to do. I would recommend this community to family and to friends.