Community profile
1915 Boulevard Street, Greensboro, NC
★ 2.714 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalThe staff do not care of their residents, and even make fun of them. My sister broke her hip while being given an inadequate walker. After her hip surgery and recovery, our family found a different facility for her. If you care about your friend or relative, I would look elsewhere.
★★★★★
CriticalLook elsewhere for a place for your loved one. No one is responsible or accountable there. And no one wears name tags. How unprofessional. It's probably because the staff turnover is so great. Seems like every time I drop by (most unannounced), the staff is busy eating rather than caring for residents. It could be any time of day. And it shows. On the weekends, the staff is scarce/elusive. My family member was always dressed like a homeless person, wearing someone else's ill-fitting clothes clearly marked…
★★★★★
CriticalFacility Holden Heights is understaffed & most workers are doing other things than looking after residents. My loved one was there 2 weeks before she had a bath & then I gave it to her. Place is not clean & had bed bugs. No activities for Memory Care. They are put in the room where they eat & watch TV with no one to watch them. My loved one had Medicaid & we paid also & they refuse to issue a refund to me.
★★★★★
CriticalThis place is not good for Memory Care. My Mama was there & they had beds bugs. She did not have a bath for 2 weeks & then I was the one to bath her. They have staff that is fixing other staff members hair instead of looking after resident or playing on laptops or cell phone. Have resident that poops & Peeded were ever & they just put paper towels over it. They also keep your funds when you are dues refund from over payment Please do not put your loved one here##
★★★★★
CriticalI would not recommend Holden Heights as facility has major problems: Safety: Four story building that has 2 elevators, but usually only 1 is working. How do you safely evacuate 100 residents in an emergency? Electrical: Had electrical outlet in room, after that appeared smoldered. After a week management said it had been fixed. No, they had only cleaned outlet cover as outlet cover screws were still in tact and not chipped! Staff: Mostly only visible on weekdays. No uniform attire or name badge. Weekends, if there …
★★★★★
CriticalWould not recommend Holden Heights. Has lots of problems: Has 2 elevators, but only 1 working most days for 4 floors- 100 patient facility. No ADA exit entry doors, hard for wheelchairs and walkers to get in and out of building. Unsafe electrical-smoldered outlet cover was just cleaned not fixed! Staff not visible on weekends, only during weekdays. Friends, children ,etc hang out behind nursing station on weekends .No uniform shirt or name badge so you don’t know who you are talking too. Communication between Execu…
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 22, 2026.
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