Community profile

Milestone Senior Living Cross Plains

1870 Market St, Cross Plains, WI

Assisted LivingMemory CareIndependent Living

★ 4.022 reviewsRead reviews

About the community

About Milestone Senior Living Cross Plains

The vibrant community, Fountain View Village, brings class to senior living in a desert area northeast of Phoenix, Arizona. New renovations to independent living, assisted living, and memory care are expected to be finished in winter of 2022. Beyond those improvements, the community also provides rehabilitation and skilled nursing care services. Over 500 feet, the World’s Famous Fountain can be seen from the…

Family and resident feedback

4.0 out of 5 from 22 reviews

Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Critical

I am a friend or relative of a current/past resident

I found the memory care unit ( even tho he did not need that, he was short term) to be awful. The trash in the rooms was left for a whole week to be emptied when the rooms are cleaned,. The bathrooms are not cleaned, not even the one kind of across from the eating room. I didn’t see any staff on the week end to assist if help was needed. The two that I did see, delivered the food to the residents but otherwise sat in the TV room and were on their I Pads or the devices they carry around. While I was visiting I so li…

ReviewMarch 19, 2026Caring.com

★★★★★

Positive

A Beautiful Cozy Facility

It has been a great experience. The staff and Administration are fantastic and always ready to help. It is such a homey environment nestled in the hill amongst the country view! I have been to bigger facilities and was treated more like just a room number than a person. People here all know my name and I am treated like family.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Brianna RSeptember 12, 2024Published source

★★★★★

Positive

Wonderful caring staff in a comfortable country setting.

Mom's care givers were awesome! Very pleasant to talk with when we visited. I could really feel their sadness when mom did pass.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Matt BMay 31, 2024Published source

★★★★★

Critical

Don't put a loved one there.

Awful. Corporate demoted the administrator and replaced with corporate people, or several short lived adminins. Resident care neglected. Safety checks are not done. Good staff members have left out of frustration with complaints not being addressed, low wages, lazy coworkers. Most staff are useless or don't care as to how to handle falls, answering pages in a timely manner, speaking to residents with Dementia, getting them up, dressed, and meds given. Laundry piles up and some of it is put in rooms not put away for…

See category ratings
Cleanliness
3.0 / 5
Friendliness
2.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
4.0 / 5
Staff
1.0 / 5
Meals & Dining
4.0 / 5
Elizabeth NMarch 31, 2024Published source

★★★★★

Positive

Recommended

My loved one was previously a resident at Milestone Senior Living Cross Plains and overall our experience at this facility was good. The only thing that wasn't so good was the activities, there was lots of TV watching. Otherwise, things were great! The cleanliness, friendliness and staff were great. The care services, meals and value for cost were great. The staff was very friendly and patient with the residents. The food looked good with a nice variety. Overall, I would recommend Milestone Senior Living Cross Plai…

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
3.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousOctober 18, 2023Published source

★★★★★

Critical

Very Disappointed

We moved Mom to a skilled nursing facility in Spring Green. Milestone lacked the staff to provide for the care plan they developed when Mom first arrived in March. Delayed response time resulted in Mom trying to do more than she was supposed to and falling several times. Their unwillingness to provide assistance unless asked and Mom's attitude that she can do it on her own resulted in a decline in her health from the falls and growing inability to care for herself.

See category ratings
Cleanliness
4.0 / 5
Friendliness
3.0 / 5
Value for Cost
2.0 / 5
Care Services
2.0 / 5
Activities
2.0 / 5
Staff
3.0 / 5
Meals & Dining
4.0 / 5
PeterMay 30, 2023Published source

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Operator
Not yet resolved
Public price status
Not publicly found
Last source check
October 22, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Gluten-free
  • No Sugar
  • Meals Provided
  • Room Service
  • Vegetarian
  • Guest Meals
  • Low / No Sodium
  • Private Dining Room

Health & wellness

  • Staffing & Ancillary Services
  • Medication Management
  • Memory Care
  • Diabetic Care
  • Non-Ambulatory Care
  • Incontinence Care

Services & convenience

  • Resident Parking Available
  • Transportation at Cost
  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)
  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping
  • English

Activities & engagement

  • Activities On-site
  • Devotional Activities On-Site
  • Devotional Activities Offsite

Outdoor spaces

  • Indoor Common Areas
  • Outdoor Common Areas

Apartment & room features

  • Full kitchen
  • Bath Tubs
  • Air Conditioned
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Respite or Short Term Stays Offered

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked October 22, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required