Monarch Southbury

Communication Challenges from the start

A couple months back i'd have given them a zero. And had seriously thought about moving her elsewhere. Since then I have seen some improvement. For the most part the aids there are very good. Our communication has improved due to a couple of individuals. Two nurses. [name removed] and [name removed]. A male nurse ([name removed]) was also one we all respected. He's no longer there. Saying that I'd give them a 3 out of 5 right now. That's with where she resides. On the other side, administrative, giving them maybe a…

Disappointed

The room including bathroom and closet were a decent size. My mom was in memory care. They can definitely need to do more in the activities and exercise department. They need to spend more time with each patient. The staff was rough with her during bathing and hygiene days. I mentioned this to them a few times. Most of the general staff were great. Some needed more training regarding needs of people in memory care unit. The management staff not very attentive after you sign on the dotted line. Get everything you …

Have everything in writing,

I would tell them to always have at least 2 people present when asking questions, also write things down. Take notes or record if possible what they say. It's what we wish we had done.

Very nice but expensive and no kitchen in the rooms rooms are small

The next phase of our parents life

We are in the early stages of this transition for our folks, so far we believe the staff there, aids and RN's alike have gone above and beyond for us. We are very Thankful and Grateful for how our parents are cared for..

I am a friend or relative of a current/past resident

My mother has lived there for a year, and we are very happy that the staff's attention to her care has continued to be excellent. The executive staff is also as attentive and most importantly they are accessible if we need anything!