NORTERRE

Tenured staff

Norterre was especially helpful and arranged a lunch for [name removed] with several other veterans that resided in the portion of the facility we were interested in. He moved from being slightly interested in looking for a place in the future to ready to move. I was surprised and impressed that many of the staff from the time my other brother in law and his wife lived there from 2021-2023 were still there!

Over all a caring community

They took very good care of my husband. They had medical staff who cared. They have assisted living, rehab, skilled nursing & long term care. Their food was very good & they had activities to do. I would recommend Norterre for your loved ones.

They have a commitment to the residents, training, and connection with family. Definitely recommend

It has almost all been a positive experience. The main dining area not always cleanest. There was only 1 challenging aid and they didn't stay long. The care services started a bit slow but when activities director came back from vacation things got better. They didn't always make sure she had food when she didn't get to the main table for a meal. They made a good effort to provide things to involve her. The cost is always an issue but they had a decent balance

Issues with staff

My grandma is currently at this facility, she fell the other day and the nurse told her “I don’t want to do paperwork if you fell, because it’s a lot.” As my grandmother is laying on the ground. My grandmother will press the button for the nurse and it usually takes a nurse an hour if one even comes to see if she needs help. This facility needs a better director of nursing, the staff needs better training and to be kinder to their patients and the families coming in.

Pleasantly surprised by the at home atmosphere. Each floor is considered a "household". Residents on each floor have a kitchen, meals are taken with residents in the "household", small groups. Daily activities and therapies according to the level of care required. Mom is happy to be able to socialize.

Experience at Norterre

My loved one was previously a resident at Norterre and her overall experience at this facility was okay. Though some of the staff had no understanding of dementia and they offered very few activities.