North Strabane Retirement Village

Don’t leave your loved one here

My father has been here for a year. He was fairly Mobil and able to do most things for himself in the beginning. They are severely understaffed. There was problems with his roommate getting decency all over the bathroom, when you complain, they suggest you pay for a private room. The food is slop. Vomit on his floor for months, when asked I was told they were not trained on how to use the carpet cleaner. One day they forgot to schedule anyone to work the dinning room at all. They do not follow my fathers diabetic d…

We have not been pleased with our experience at NSRV. A new corporation was taking over when we moved our parents into the facility in March, 2018. We were promised and sold so many what seemed like wonderful services. Since then it has been one problem after another that take forever to be resolved, if ever. Our main complaint is the very poor quality of food which is a daily problem that the administration seems unable or unwilling to fix. The cook that was raved about when we agreed to move the parents there, qu…

Wouldn’t leave my dog here

My father has been here since January. They don’t have enough help, most of the aids that they do have are very good but you watch them burn out before your eyes. They are terribly overworked. When you complain they give you bs. I have been threatened with being banned from the facility, I’ve been told they have the amount of help the state mandates. (1 aide per floor). Told if I don’t like feces all over bathroom from dads roommate, the family should get together and pay for a private room. Wouldn’t leave my dog h…

Not a Memory Care facility

My father was here for 4 years and since January 2018, the care has declined immensely. The staff are superior but overworked, constantly short staff scheduling, residents that should be in skilled nursing, not personal care, that require all the attention. There is NOT memory care. No specialized programs for dementia. I am glad my father did not live long enough to see what has happened. The new owners are only concerned about making money.

A Lovely Place

So far, our experience with North Strabane has been excellent. Everything is going really well. [Removed] really worked with us, made sure she explained everything to us really well, and made the whole transition very smooth for my loved one. All in all, I think this is a lovely place, and they treat my loved one really well.

Wonderful experience- greatly recommended

The community was great with taking care of my loved one. He had been at several other local communities prior to moving in here, overall the family prefers North Strabane Retirement Village over the two other facilities. Received wonderful care. Always activities throughout the day to do and scheduled outings.