PEARL OF NAPERVILLE, THE

Tried to get assistance from the social worker and admissions director for my family member's care at their facility. Both staff blew our family off and could not be bothered. Very sad experience...... They didn't seem to know what they were doing and just didn't care. [community removed] took the time and effort to care for my family member. God Bless Them.

I am/was a resident of this facility

I moved into The Pearl of Naperville. They have all the good amenities and physical therapy. Everyone has been nice. They serve three meals a day. It's quality food. They have bingo and something to keep you busy all the time. I enjoy it myself.

My mother's care was very good

I am so happy we choose The pearal of Naperville. My mother's care was very good. From the time we arrived for her short term care, we both felt welcomed and comfortable. The social service director, explained very clearly what type if care my mother would be receiving, and answered all our questions so we could understand, my mother and I were both nervous, when arriving, but felt much more at ease after talking with her. I would recommend the Peral of Naperville to anyone in need of their services.

I am a friend or relative of a current/past resident

My mother likes all of the staff, food is very good, and attention they give her is appreciated. If you have to be in a nursing home, this one is very good! Rooms are a little small but they don't need much room. Could use a few more little rooms for family to sit with

STOLEN $ from our Relative

Not a good place to put your relative or friend. NO Security whatsoever and they try to blame that anyone can come in and steal, rather than looking at their own staff. They won't even hold an investigation but only say file a complaint online. My husband had to say to the staff member: "Either you call the police or I will." Thinking they were so close to the hospital that they would try harder to keep their reputation as a caring place for loved ones....but NOT the case. Our relative was there not even 12 hours w…

Beware not aways as good as you think

My mother had to be placed suddenly at a facility and heard good reviews at Manor Care. So we moved her there from end of May till early December. The staff (nurses & CNA) that care for mom was great for the most part. I'm thankful for them. With mom's situation I had to take care of all her needs to admissions and care. The stress placed on my family dealing with the Administration staff was terrible. Lack of Communication, no calls returned or answers that were never received. Complains made and no calls returned…