ROYAL SPRINGS HEALTHCARE AND REHAB

Horrible service when attempting to source facilities. I attempted to speak with several representatives who failed to respond to my voicemails. I attempted to contact a woman named Jessica who never returned my calls, and some representative named Dillon hung up on me in the middle of a discussion. Then they wouldn't pick up the phone after calling several times. A blatant lack of class, tact, and professionalism.

I am/was a resident of this facility

They have a menu so you can chose the meals. Food has been excellent. Staff is very friendly and professional. I understand there are other patients that require attention before you but that is everywhere.

I am a friend or relative of a current/past resident

This place should have a makeover and the doctors and the staff should Retrained to communicate. If you ever want the run around from the head nurse in the 100 hall just ask for Mia. (Unit mgr) She will tell you she’s tired busy or call me back in 10 & be mysteriously out of the building. You can not get a straight answer out of the nurses. They all act like it’s there first day and do not know about the patient you are inquiring about! As far as the respiratory therapist, well it seems to be everyone else’s jo…

I am a friend or relative of a current/past resident

This is the worst place to have your loved ones the CNAs are only sitting on the computer the patients have ther poop out of the clothes the LPN babs sleeping in the nurse station but the most interesting the nurse the alleged manager of the 300 floor named maei or may not know how to write the name laughing at a patient who was screaming because she want to use the bathroom at the end the patient got wet and this nurse said to patient mocking you have to wait for your CNA Iam very tired and she kept sitting lookin…

I am a friend or relative of a current/past resident

Never a place to consider. Place smells. My friend was there with an infection due to catheter. Negative review you read about this place are accurate. CNA's sitting around or RN convenient "just went on break". Not a good place for ANYONE! If your condition doeant kill you, depression will.

I visited this facility

The Royal Springs was a nice facility. They have good size rooms. The staff was nice. The care was good. The food was OK. However, the facility could be nicer and more inviting as far as the facility goes overall. It looked more like a hospital than a facility. It had that hospital look. It looked like a nursing home instead of a rehab facility. Sanitation was not great or bad; it was just OK. Also the food was not great or bad; it was just OK.