Spring Hills Mount Vernon - Assisted Senior Living Facility

I visited this facility

The room at Spring Hills Mount Vernon was way too small. The patio wasn't clean. There wasn't enough room to even go sit out there. It's not just that the room was small, but it was so dark in that space. With dementia people, that's a problem as they need as much light as they possibly can get. So, I didn't like that. It felt like I was in a dungeon. The only amenity they showed was when the lady took me to where they did their little activities, the activity room. The outside was just not…

Great experience

Staff is caring and kind to residents and family members. New activity director is amazing. Facilities are very comfortable, clean, and welcoming.

Review for Spring Hills Mount Vernon

I would say that it is a nice place, clean and they take good care of the residents

Staff was very kind and I was excited about the activities. The apartment was perfect for her. She changed her mind and we never took the keys. We are frustrated, but trying to meet mom where she’s at.

Spend time. Ask questions. Observe with your heart

They need to improve in communication. I have met with ex dir on this issue. As well as head of nursing... they are a little better but need vast improvement. They did not have introductory meeting with staff when I placed husband; they do not have regular individual meetings between family and staff. They have significant turnover. They do not give me the results of an investigation when an "incident " has happened The aides work hard. But in memory care where needs are higher the ratio of aide to resident is no…

Our experience at Spring Hills

The staff is very friendly and approachable. I feel I can them with questions and any issues. Also, by having an executive director in place in the past several months, it's been much better in terms of communication and having someone in charge to communicate our concerns. As far as the food goes - They could give more nutritious snacks and less sweet treats.