Teal Shores

I visited this facility

I toured Teal Shores Senior Living. It's a nice place. It's very clean. It's just that the memory care wing is pretty exclusive. The room that was available from my mom faced the courtyard that was just a bunch of swampy grass, and it was in the wrong exposure. It's just nothing to look at. I could never move her to a place like that. She would just get so depressed. It would be horrible. The sitting room that they have, it's in the middle of the floor, and it's dark. It seems like mos…

Memory Care Unit is Horrible!

If you are looking for a memory care unit for a loved one, do not go to Teal Shores. Our parents have been there 2 years, in memory care and the level of care, cleanliness and service has decreased dramatically. We are now looking at other options. When we moved them in we were told they would be showered 2X per week, there would be memory care activities and that the small memory care unit was being remodeled soon. None of this is happening. In addition the meals are not appropriate for people in their 90s. Large,…

Poor staff

My sister was a Terova for a year and a half before I finally couldn’t take any more and I moved her. She has celiac disease and must have gluten free food which they knew about but yet continue to give it to her and she continue to be sick. Her room was seldom clean and was filled with feces on the bathroom floor. The staff was poor. One caregiver thought it was funny to jump on her bed. When I finally moved her out, it took three months to get the refund I was due, and I only got it because I threaten them with a…

Did not take care of my Mom

I counted on Terova's team to care for my Mom when I couldn't be there. Here are the facts: My Mom went from 144 to 75 pounds in less than 9 months by Terova not helping to feed her. One example: I found a full bagel with lox sitting on her table - she was a choke hazard, needed her food cut up or soft and assistance with eating. That did not happen. My Mom needed help transferring and toileting. We found my Mom sitting in the dark, in a pool of urine, her call button sitting across the room. I will save you from o…

They were all super nice when they toured, took our deposit and when we were considering placement. However, when we expressed reservation and concern, they stopped talking to us, making me wonder if they are just about making a buck. Very unprofessional, uncaring and don't seem to truly care about the client. Giant bummer since they look nice (grounds, building, rooms etc.) but when one scratches under the surface ([name removed] in particular was very unprofessional), I can't help but think that they are more abo…

First Month Review

I have been a resident of Terova Senior Living for just over a month now. I had a traumatic time leaving my home for health reasons, but am sooooo glad I am at Terova. I can't say enough about the variety of meals, the "restaurant" like meals, and the perfect proportions for me to finally start losing some weight. [name removed], the chef is always looking for ways to improve and is very kind and understanding with the residents. All the administrative staff work with lots of energy and care for the , residents…