Community profile

The Addison Of Willow Pond

40 Willow Pond Way, Penfield, NY

Independent Living

★ 4.739 reviewsRead reviews

About the community

About The Addison Of Willow Pond

Village at Willow Pond is a serene independent living community nestled in Penfield, New York. Situated on luscious grounds peppered with trees and foliage, this community invites residents into a retirement filled with unique amenities, fine dining, and a plethora of stimulating activities. With happy hours, coffee breaks, and trips to top shopping and dining destinations, residents enjoy a stress-free life centered…

Published floor plans

Studio

Independent Living · 0 bedroom

Published starting price

$2,650/month

Care fees not included

Checked August 21, 2026
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1 Bedroom

Independent Living · 1 bedroom

Published starting price

$2,750/month

Care fees not included

Checked August 21, 2026
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2 Bedrooms

Independent Living · 2 bedroom

Published starting price

$4,500/month

Care fees not included

Checked August 21, 2026
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Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

Studio$2,650 observed · tracking future changes
$2,650Aug 21, 2026

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

4.7 out of 5 from 39 reviews

Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

A GREAT PLACE FOR MOM or dad

When moved in I had problem with TV. Only told there was sheet in packet. No that page was missing and it took week to get WiFi. Food...actually funny. Most meals are good or better, except picnic. My son came in from out of town, perfect. We will eat at picnic and he can see we actually eat GOOD. Well the line was very long and the hot dogs were hard to bite into. The casing wasn't cooked, even boiled dog would have been better. We can have burgers everyday so hot dog would have been treat. Not good impression for…

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
4.0 / 5
Activities
3.0 / 5
Staff
4.0 / 5
Meals & Dining
5.0 / 5
AnonymousSeptember 10, 2026Published source

★★★★★

Positive

Highly recommend

The staff is very helpful. Helping me locate cart to bring items up to my apartment and very knowledgeable about obtaining services I need, such as an aide to help me unpack and organize my boxes of stuff. They helped me dealing with Spectrum and the maintenance man, [name removed] is wonderful. Getting TV on wall and so forth. My apt was freshly done, painted, choice of carpet or wood tile. The front desk help is amazing including [name removed], assistant director and the activities people, [name removed] and [na…

Anne JAugust 4, 2026Published source

★★★★★

Positive

Village at Willow Pond

The people are very friendly. The food is for the most part good not great. Staff is friendly and very helpful. It is a long walk to laundry room for me.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
4.0 / 5
Activities
5.0 / 5
Staff
4.0 / 5
Meals & Dining
3.0 / 5
AnonymousJuly 22, 2026Published source

★★★★★

Positive

Happy to do it

Our needs were understood and we were given wonderful guidance. My brother is VERY happy at Addison. Absolutely would and have recommended. This is my family's second time using your company's service

AnonymousMay 18, 2026Published source

★★★★★

Positive

Review for The Addison of Willow Pond

I have been here for about 6 months. I came from a studio apt. to a 1 bedroom with a patio. The residents here are pleasant and helpful when I have questions. There are many activities to choose from. Some at the facility and out in the community on our bus we share with another facility. They asked me to be an ambassador and help new people joining our community. I have to say the food is much better than the other facility I was at, but I am not crazy about only two hot breakfasts per week. I am not a fan of boil…

CaseyMay 12, 2026Published source

★★★★★

Positive

Village at Willow Pond review

Still have a water problem in bathroom. Food is usually good not great. Staff is very professional and helpful. The people are very friendly and Tracy is doing a great job.

Michael TFebruary 18, 2026Published source

Verified overview

What we know from public sources

Care options
Independent Living
Public price status
Published starting price available
Last source check
October 21, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Room Service
  • Meals Provided
  • International Cuisine
  • Low / No Sodium
  • Professional Chef
  • Guest Meals
  • Restaurant Style Dining
  • Vegetarian
  • Private Dining Room
  • Café or Bistro

Health & wellness

  • Staffing & Ancillary Services
  • Medication Management

Services & convenience

  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Resident Parking Available
  • Transportation at Cost
  • Uncovered Parking
  • Dogs Allowed
  • Cats Allowed
  • Beautician
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Housekeeping
  • English

Activities & engagement

  • Catholic Services
  • Visiting Rabbi
  • Art Classes
  • Current Events Club
  • Brain fitness / Dakim
  • Gardening Club
  • Intergenerational Programs
  • Cooking Club
  • Pet-focused Programs
  • Christian Services
  • Live Dance or Theater Performances
  • Live Musical Performances
  • Birthday Parties
  • BBQs or Picnics
  • Cooking Classes
  • Educational Speakers / Life Long Learning
  • Dances
  • Quilting or Sewing Club
  • Yoga / Chair Yoga
  • Day Trips and Outings
  • Tai Chi
  • Karaoke
  • Live Well Programs
  • Happy Hour
  • Bridge Club
  • Stretching Classes
  • Holiday Parties
  • Forever Fit
  • Wine Tasting
  • Choir / Singing Club
  • Wii Bowling
  • Community Service Programs
  • Activities On-site
  • Men's Club
  • Walking Club
  • Book Club
  • Devotional Activities Offsite
  • Devotional Activities On-Site
  • Visiting Chaplain or Priest
  • Bible Study Group
  • Community Service Organizations
  • Trivia Games
  • Activities Off-site

Outdoor spaces

  • Outside Patio
  • Beauty Salon
  • Private Bath
  • Meeting Room
  • Outdoor Common Areas
  • Computer or Media Center
  • Indoor Common Areas
  • Main Street Shops
  • Central Fireplace
  • Indoor Atrium
  • Barber Shop
  • Library
  • TV Lounge
  • Billiards Lounge
  • Fitness Center
  • Movie or Theater Room
  • Piano or Organ
  • Raised Garden Beds
  • Game Room
  • Arts and Crafts Center

Apartment & room features

  • Respite or Short Term Stays Offered
  • Ground Floor Units
  • Full kitchen
  • Private patio, deck, or balcony
  • Garden View
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Fireplaces
  • Cable or Satellite TV
  • Handicap Accessible

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked October 21, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
The Addison Of Willow Pond – Penfield, NY | CareOpenly