The Atrium at Faxon Woods

I do feel like it needs a refresh in their decor. The staff is friendly which is nice. The marketing director is very nice ([name removed] ). The residents seemed well cared for. The price is a little high.

Overall pleased

The positive: It has been nice to see the welcoming nature of their community. The negative: It sometimes is hard to get ahold of someone for answers for questions we sometimes have, but my Mom's situation is a little different so I try to not hold it against anyone. They're doing a decent job.

Our family's experience

We had some problems with laundry getting done. The food is good. I've had some snacks up there, it was yummy. The staff is all very nice. A lot of them, English is their second language, so its a bit tough to talk with them sometimes.

friendly staff and personal attention

We think the staff is great. They really know our mom. It takes a special type of person to work at a facility like this and we are very happy with the time they spend with her And we have seen the staff take care of other residents with lots of caring. our Mom does not participate in many activities at 96 but we have been there while lots of activities are taking place and many residents are participating. It's clean and her personal room is clean and neat as well. Nurses are super.

Family's experience

The staff is attentive and very professional, from staff to nurses aids. My dad is very happy there. I would recommend them to others who are searching for care for their loved one. One reason we chose the Atrium is because there is no hallways. All rooms lead out to a common area, making it easier to mingle and socialize.

Great CNAs, but poor management, and discriminatory nursing policies

It's a nice place with decent "apartments" and the CNAs are very hard-working and pleasant people. I would recommend to others.