The Westmont at Short Pump

A family member moved in in the spring of 2026. The facility itself is beautiful. Apartments are spacious, bright, and comfortable. The facility manager was very communicative about getting the apartment ready for loved one. The dining room experience is very hit-or-miss, which is very disappointing for the price residents pay. The dining room is understaffed for the number of people they serve at many meals, especially on weekends. It seems the menu is standard across all RUI-assisted living communities the compan…

Westmont is Blatantly Disrespectful to Musicians, Freelancers, and the Local Community

Westmont contacted my band to perform there back in June 2024. We did, and their residents and staff seemed to really enjoy it. We had a written agreement with Westmont to provide a donation to our non-profit in exchange for us playing the gig (in which our proceeds have directly supported local schools in their same zip code, which they were aware of). After the gig, Westmont came up with a series of excuses of why payment was delayed, then refused to answer all of our emails and phone calls for over 5 weeks. We w…

Review for The Westmont at Short Pump Community

Overall, our experience at Westmont has actually been very positive. When our father transferred to a memory care unit, we initially did not think that that was a great idea. Very soon we realized that we were wrong. The nurses the evaluators really did a wonderful job.

Consistent staff and cleanliness

Staff stability has been outstanding. This is extremely helpful for our mom and for us in terms of continuity. Mom likes the food and [name removed] does a really thoughtful job with activities.

Warm and welcoming staff.

The staff are all warm and welcoming and were extremely kind to my mother. The Inspiritas (Memory Care) Director- [name removed]is exceptionally good with the residents. She has the patience of Job. The only issue that we ran across was the limited number of CNA's for the residents. There were never enough. And when there were, some of them did not focus specifically on the residents. My mother actually fell and broke her hip trying to get to the bathroom by herself. My sweet mother is now in skilled nursing care.

Our Experience

The staff (aides, dining room, and receptionist) are extremely kind and patient with my mother. The administrative staff is very slow to respond to emails, so questions sometimes go unanswered, or require multiple interactions. My mother is enjoying the food and the portions are large. My mother has gotten involved with Bible study, goes to exercise and craft classes. She looks forward to getting out and being with others.