The Woodmark at Uptown

Peace in a Time of Stress

The staff are very nice and caring. They seem attentive. I like that many of them have been there for quite a few years. I like that I can text [name removed] (memory care director) any time with questions and she responds quickly. I think the facility is clean, smells good, bright and is pretty to look at. I had a hard time accepting the room size and that my mom has a roommate but in the end, the amount of fun activities outweighed the room. I was so pleased to know that my mom would not be spending her entire da…

Great community

Overall, we really like this assisted living community. It is a medium-sized community—not too small and not too large—which provides a nice balance for socializing and activities. My mom absolutely loves the activities director and really enjoys participating in the activities. The caregivers and staff are incredibly kind and attentive. They have helped my mom meet people and understand the routines in the dining room, which has been very important for her. The apartment size is great, and the housekeeping and la…

Everyone was nice and friendly. The residents seemed happy and well cared for. It looked safe. I was impressed with the tour guides memory of the residents names.

Overall very good experience. Clean environment and friendly staff. Observed professional and caring interaction between staff and residents.

Low room for improvement

I can tell you things they should be concerned about. Food is not the best quality, constantly serving meals that consist of chicken. There's been times that the fryers and ovens have been down. I feel that meals are very important to the seniors and should be a priority. Right now a lot of the residents are not happy with the food they are getting. They need to get good meals for proper nutrition way they get the proper nutrition. Both elevators in the facility continue to break down. I believe there should be an…

Serious Security and Accountability Issues

My family’s experience with The Woodmark has been extremely disappointing and distressing. While my grandfather has been staying here, over $[removed] went missing from his bank account through fraudulent checks. Somehow, either a staff member or a visitor was able to freely access his room, find his checkbook, and use it without his knowledge. What’s most disturbing is that The Woodmark has shown little concern or accountability for this breach of safety. The Albuquerque Police Department has also been unhelpful,…