Truewood by Merrill, West Covina

Very clean. Nice people who work there, and very helpful. Great options for just about every budget. Activities daily and some great celebration gatherings for all the residents to attend. Loved it from the moment I toured and now renting a unit for my sister. Last time I toured was 6 months ago and since then there have been beautification improvements in the interior of the facility (not that it needed it) and new elevators. Grounds are kept nice and green and tidy.

Review for Truewood by Merrill, West Covina

Initially it was great. I know there have been some concerns about proper staffing and dining options (based on my Mom's feedback). They have changed managers and key staff (they left). This was concerning to my Mom as she really liked the staff she met when she decided on this property. It has been difficult for her to get rides to where she needs to go. It was advertised that transportation was available. This has been a challenge. Her apt is nice. She enjoys some of the activities and amenities (beauty salon).

Family's experience

The staff was amazing when we needed to move my mother in law in super fast. [name removed] in particular. The facility is clean and bright. I love the many activities they have as well as the fantastic "restaurant " style cafeteria. I wish they had more transportation options for grocery shopping, church and gym runs. Food seems good. Facility is very clean. The apartments are spacious and Sharon loves her balcony. The mini fridge is a wonderful addition.

Truewood by Merrill, West Covina

Everything is fine overall. The only major room for improvement is the food quality consistency. They're working on it.

5 star review

The Truewood team has been wonderful - friendly, welcoming and incredibly helpful from the start. We were truly impressed with how well kept and inviting the community is. The pricing was affordable and includes 3 meals a day, cable, some transportation and a wide variety of activities, which really adds to the value. So far, my sister absolutely loves living here. It's comforting to know she's happy, engaged and well cared for. Highly recommend!!! My sister is still very very happy here.

Review for Truewood by Merrill, West Covina

The apartment was clean and the staff was nice. They are very helpful to my mom and the assisted living care was great. I would recommend Truewood as an affordable independent living facility