Villas of Holly Brook Bethalto

Be cautious

Although the facility is quite lovely in appearance and the general staff are caring and loving, the overall management is poor. The staffing at this facility is inadequate.. The patient/staff ratio is approximately 50/4. Although certain medical and personal services are to be provided, oversight is strongly recommended.

The facility is nice and clean and my MIL is happy. Everyone is friendly and she says the meals are good. My only issue is that it can be difficult to get a callback when I leave a message. I usually have to try a couple of times before I get a response. That and the night staff are not knowledgeable about....really anything outside of their direct responsibilities. Since we work during the days and visit in the evenings, there can feel like a disconnect in communication. This doesn't impact my MIL though. She's …

Highly recommended

So far they have been great. They have a Facebook page where they upload pictures of the residents doing the activities and they seem to really encourage them to participate. You are able to schedule times to eat with your loved ones and the meals look great and we have heard nothing but good things. Visiting is easy and the staff are all super helpful and great with communication and providing updates to us since we do not live close. We have been very pleased with our experience at Villas of HollyBrook.

I visited this facility

Villas of Holly Brook and Reflections is the one I like the best. I like the parking place in front and a separate outside door. I like the outside door. I would want to be on the outside so I could go in and out without having to go into the actual place if I wanted to. They have pool tables, and they have coffee machines and other things there for you to use. They have tables for people that want to do things together like play cards and do all that kind of stuff. It's a good location. It's right off Ro…

I would recommend

We chose Villas of Holly Brook primarily because it was closer to my brothers house. It was also just very clean and nice and it has proved to be that way through our experience here so far. Everything is going quite well and they are very easy to work with and helpful. I would recommend them to others looking.

I am a friend or relative of a current/past resident

We chose Villas of Holly Brook and Reflections for my mom because of the closeness to the family, and also they had a room that opened out to a common area (which I thought was important to her). She's in memory care. They've been very good to my mother. They have bent over backwards to answer any questions or address any issues that we/our family had. They've just been very, very responsive. The staff is great. The food looks and smells good. I've been there when they served meals, but I have n…