Watercrest Spanish Springs

Our mom resides at WaterCrest; she has been there around 18 months and the experience has been wonderful. The staff is consistently friendly, attentive and caring. They recognize us when we visit and know what she is up to. Any time there is an issue (concern about mom) someone checks on her immediately and gets back to us. The facility is immaculate, the food is great, the activities are lively.

Memory Care review only. My mom was in Watercrest Spanish Springs for 1 year. In that time period the facility declined in ways that were the opposite of what we wanted for our loved one. 1. No cameras are allowed (this only benefits the facility) when they fail to do room checks or provide meals. 2. The staff, by the time we left, were so unsupervised they left the unit in multiples. Phone use with staff was constant/the residents sat in their chairs/wheel chairs in need of adjusting or changing their soiled pants…

Not good enough but room for improvement

Food is good. Pleasant staff. All inclusive Memory Care does not mean good care. My mom initially was treated well but over time (4 plus months) the staffing changes, the lack of supervision, the inability find staff on the floor (because I saw them leave through the side door and no one was with the MC residents) was distressing. She didn’t get her meals all the time and I was there to see that because I would be there if mom was feeling bad and no one came in at all (they also didn’t know I was there -since when …

Pros: Location very walkable and residents could pay for Villages amenities card for golf, etc. Cons: The facility needs an update and the atmosphere wasn't very cheery. Wasn't able to sample the food nor were we offered any samples to take with us. The tour guide couldn't tell me the staff to patient ratio. I was only able to talk with one resident and her comment was neutral.

[Name removed] was welcoming and most informative. This was the first time either of the prospective resident's sons had even been in an assisted living residence. Your check list was very helpful to them. They are struggling with the fact their father will need residential care, likely within months or a year. Elan is a very attractive place to consider. One turn-off: The entry to its Memory Care wing is very visible to public area traffic. It's security measures are obvious, but it appears quite forbidding, like …

My sister and I went to visit Elan of Spanish Springs and found it to be wonderful. Paige walked us through everything along with Marie, one of the RN’s-and found them to be very informative, caring and concerned about the needs of our mother. Staff were delightful too. A very homey atmosphere. We decided this was the place for our mom.