Windsor Quail Valley Post-Acute Healthcare

Very bad facility. Patients are note clean. They don't care about the residents. I have comments from people working on the facility about finding residents dead all vomit and no one new the person dead. Nasty place. I thing the administration has to be removed. They don't do rounds. Patients seating in urine and stool for long time. They don't help residents to clean there teeth and not water giving.They never do rounds. I hope who ever own this place take action and review nursing notes. To be sure they document …

I am a friend or relative of a current/past resident

I visited the facility today with two other family members to make an informed caring decision regarding placement of my 91-year-old mother that has a couple of open wounds and is very weak. The hospital doctor recommended a skilled nursing facility where my mother would receive PT, etc. Entering the facility, I noticed a clean lobby and the day receptionist was practicing COVID protocols. The visit appeared promising. Tonight, the night receptionist was practicing COVID protocols as people entered the facility. Th…

I am a friend or relative of a current/past resident

I am very pleased with the level of care this facility provides to my spouse. Staff are helpful and tend to my spouse's daily and special needs. I am particularly impressed with the contractors they have come into the facility to provide specialized medical services i.e., nurse practitioner, podiatrist and psychological services. Communication provided by physical therapy staff, nursing staff, business office, transportation staff is excellent. The rooms are kept orderly and clean. The physical therapy departm…

I am a friend or relative of a current/past resident

There is no communication from staff to family. During covid we can't visit, but window visits are allowed. We were shocked and disgusted on the condition of my sister. They closed the mini blinds and were hesitant to reopen them. We were there for 2 hours during lunch, they did not feed her. She is there after suffering a stroke and had been in hospital for 5 months. They have not been giving her physical therapy, or putting the boots on her feet for foot drop. She has foot drop due to their negligence. Bad a…

I am a friend or relative of a current/past resident

This place is horrible and wouldn’t recommend. Bedside manners are aggressive and pretty bad. So many other better options. It’s smells and Covid cleanings are not done adequately.

I am/was a resident of this facility

Earlier this year, I was a resident at Windsor Quail Valley. I did not know what to expect upon arriving at the facility. I did not know why I had to go to a Healthcare facility after being discharged from the hospital after having major surgery. Because I was unable to walk, I needed extensive therapy. I was afraid and did not know what to expect. Upon my arrival, the medical personnel put my fear and anxiety at ease. The medical staff was very good. However, it was the Therapy Department that I enjoyed the most. …