ENCORE AT TURF VALLEY

Avoid this place

From the management to the food service to the RN’s to the support staff, this is a place to avoid for people you care about. If you want to drop someone off, never visit, get overbilled, see your family experience malnutrition/weight loss, stress, isolation, assistance calls go unanswered, temporary staff being rude and unavailable, then this is your place. For everyone else with a conscience, with realistic funds, with expectations of care, compassion and services that match the exorbitant prices, there are bette…

Worst place ever for Assisted Living

Horrible. I regret ever falling for the bs sales pitch. Yes it all looks so pretty but the staff is [inappropriate phrase removed] of the administrator, who cares about nothing but having an easy job and money coming in. He does not care about his staff or the residents. Everyone in contact with my parent complains about him and the way things are run. Food is pathetic and the dining staff offers non-defrosted food and wonders why anyone complains. Aides and nurses don’t help each other and residents suffer by bein…

Our Experience

I would not recommend this facility unless you have time to do things yourself for your loved one, like take them out to eat and get them supplemental food because the meals are inadequate, very small portions and not enough for an adult man. They also don't accommodate dietary needs. Elderly people need choices that don't give them Gerd or aggravate their diverticulitis or hypertension. The assisted-living can be a little challenging in the sense that family members need to initiate, schedule and for the most part…

If you need a Rehab center, Lorien Encore is the best.

This was our second experience at Encore and it was just as pleasant as the first. Everyone of the staff was professional, but friendly. The facility was always clean. Food was exceptional. Physical Therapists and Occupational Therapists were encouraging, very positive, and constantly pushing to improve performance. The Nursing Aids were kind, prompt, gentle and caring. Extra activities for all residents included seated exercise classes, Parkinson exercises, crafts, bingo, seated yoga, professional entertainment i…

Medicare patients going for post surgical rehabilitation in-house care BEWARE!

Lorien bills [business name removed] as a Skilled Nursing Care center and not as a rehabilitation Center. Consequently if you expect [name removed]to pick up any deductibles after Medicare they don't! You will be liable for [cost removed] not paid by Medicare!! What skilled nursing care did my wife get? Well the so-called "Skilled Nurses" most often would just call for an aide to help her get to the toilet as they walked away! As far as the 5 days a week of both Physical Therapy (PT) and Occupational Therapy (OT) s…

When visiting my grandmother, the building was beautiful. There was live entertainment for all. And every staff member that passed by smiled and said hello.