★★★★★
CriticalMy father was a resident here in his final days. The caregiver assigned to him called me an "asshole" to my face and told me other facilities had warned him not to take my father on because of it — this happened the morning my father died. When my family raised the refund owed for the unused days under our contract, he initially refused and said he was losing money on the arrangement; the facility only paid it after I pushed. Whatever the staff's intentions day-to-day, the way this was handled at the end was unprof…