Overlook Green

I am a friend or relative of a current/past resident

On a respite stay, there was a dead millipede in the bathroom for at least 3 or 4 days showing the lack of cleaning. My brother had to take apart the sink drain himself due to no maintenance being available on the weekends to unclog the drain. And my father was found all by himself one day in the TV room while all residents were across the hall in the TV room for dinner. Not only was he totally ignored, he was found sitting in a soiled pull-up with dried feces probably for a few hours. Of course, I was horrified an…

Experience with Overlook Green

I think that the staff working directly with my mom were great. I was disappointed with some of the meals I saw being provided I also felt like the unit was very cold every time I visited. There were also a few issues with communication and processes related to medications and supplies. I found it very strange to be separately charged for supplies and laundry on top of all the money already being paid.

This was the first place we toured. It looks very nice. Staff was friendly. I don’t have anything to compare it with, so can’t really comment more.

Overall nice place some pros and cons.

1. Difficult to give one number-some days 4/5. Some 1/2. Really depends who is working and if properly staffed. I'll give a "3" based on that. 2. On days when janitor is on floor-looks and smells great, other days. "3" 3. "4"4. Quality of care varies with Staff. Some days terrible, some excellent. Need to train all employees to work to same standards. "3"-"4" 5. Admin-"4" 6. Food-needs improvement..."3" 7. Activities-good..more variety appreciated. "4" 8. Value for money..not so good. Pay a lot of money-need…

Overlook Green

Our decision was based primarily on location. I think the recent ownership change has brought about some issues which contributed to the lower score in some of the categories. There are one or two maintenance items in Mom's room which have needed addressed for some time. They seem to be struggling with finding a full-time chef and activities coordinator. Mom struggles with boredom. You can only play so much Bingo...lol! The administrative and care staff are excellent.

thankful for overlook

Well mom left there n is at [community removed] now since april. While she was at overlook we were happy. Everyone was nice. The only drawback was the parent company 5 star got bought out by discovery management. Prices increased and had to really watch the bills because new system and money going to old company vs new. Got it straightened out but took a lil while. I had planned on her being there a couple years but sadly it only ended up being half a year. Despite that id rate them a 5. I really liked all of them.