★★★★★
CriticalWhen I left my mother at North Lake Home, I thought it would be fine, as I the caregiver seemed very caring and interested in cooking well for the residents. I am across the country and was unable to visit, due to Covid and personal reasons. There was a mistake made in a payment that was due to a miscommunication, which was as much the owner's problem as it was mine, and did get resolved. But she held it against me and reduced the care to my mother by not assisting her with her tablet, not helping her with phone ca…