Silverado San Juan Capistrano Memory Care Community

I am a friend or relative of a current/past resident

This is a ideal lovely location but the management team is a different story. The team is well-trained for sales and marketing but once move in, one gets to see the very dark side of the profit driven corporate culture and business ethic. They put my husband in a single private room first but then moved in another resident so the two shared one small sink with toothbrushes in one cup - all messed up creates the hygiene issue and health concerns. I brought this up to the Legal Department along with my husband didn&a…

Management Team and Ethic Should be EVALUATED before Moving In

This is an ideal beautiful facility, unfortunately the management team leadership is all profit driven. The team is well-trained for marketing and sales but once you move in soon you will see the dark side of the corporate culture and business ethic. - Abuse of power, bias, taking side for the safety of the residents. The first thing comes out of their mouths is always more medication, follow with 72 hours one-on-one caregiver. They total ignore the root cause of the issue but using the CA State Protocol as shield…

I am a friend or relative of a current/past resident

Worst place imaginable for dementia patients: - Poor hygiene small shared sink with toothbrushes, shavers and soaps all mixed together without private holder. - They don't monitor residents taking shower or not. - Food is way too salty - very low budget meals. Much prefer they charge for the food with options. - Management team is extremely low ethic, refuse to investigate incidents but choose the convenient route for more medication, imposing 72 hours one-on-one caregiver, or do the psychotic evaluation while…

I visited this facility

Silverado San Juan Capistrano Memory Care Community was nice because the price was all-inclusive, so you didn't have to pay for levels of care. Whatever you started paying would be the rate throughout their stay, from early memory care through hospice. The only additional charge was 700 a month for incontinence products. They were probably the most expensive of all of the properties that I toured. They had two aviaries. They had a nice courtyard. They had walking paths that were all within the gated area. Meal…

Silverado Memory Care community has provided loving, attentive, expert care for my loved one for over a year. He feels comfortable and surrounded by friends. His health needs are immediately addressed and my entire family is so grateful to have found Silverado Memory Care.

I visited this facility

Silverado San Juan Capistrano is the Rolls Royce of facilities. They have outside gardens, pets, and programs. It's fabulous, and they do it right. The rooms are fabulous and beautiful.