Spring Arbor of Williamsburg

Spring Arbor of Williamsburg

It's a smaller facility where the benefit is that the staff truly gets to know each resident and family member personally. My parents are well cared for, and I can be confident that if I am not able to visit or be with my parents, they are in capable and caring hands. In my opinion, where no facility will ever be perfect, I believe we chose the best living option for my parents needs.

I am a friend or relative of a current/past resident

Beware this facility is often short staff,ed, turnover is often, management is unprofessional, billing is padded , Facility is unclean call Bell never answered,

Spring Arbor pricing needs to be updated to current prices. Overpriced frequently increase level of care and rooms Managament is dismissive Lacks staffing Management turnover is constant with no notice to residents for weeks. Quality of care less than satisfactory Intent to evict is frequently used if challenged or report excessive problems. Place is dirty and rundowned o dude & out This facility needs to be looked at by the state. Too many issues to report. BEWARE

Overpriced dirty Mgemt dismissive

Pricing goes up constantly Billing involves overcharging. Mgmt dismissive Intent of eviction is frequent if you challenge billing errors,send emails if neglect of running out of meds, not checking every 2 hrs overnight, Filthy room, stopped up toilets,rarely give 2-5 min. To talk to resident just to say they care. In and out. Cut call bell off and tell resident they will be right back and they rarely due but reset call bell so timing on respond is in their favor. Management turnover is constant. 2 directors 3 …

Unhappy with management

Had a horrible experience with the manager [name removed]. He was very dismissive and cold which I feel are not qualities of someone who’s in charge of an assisted living facility. I would NOT recommend sending your loved ones here... truly disappointed and shocked.

wonderful staff

Loved Spring Arbor! They have been open long enough that everything goes smoothly. The staff is fantastic. They are very professional but also warm and friendly. I would highly recommend Spring Arbor to everyone.