The Willows At Meadow Branch

Wonderful choice

I picked The Willows because it was clean, warm and welcoming. The staff is supportive and positive. My mom felt welcomed and at home from the very start. I like that they have PT and many medical services onsite and about half the time I visit my mom she is out in the community participating in one of the activities.

Would recommend

We cannot comment on the activities because our loved one has not participated in them. We have been very pleased with Mom's care since she went there. We all feel better and trust she is well taken care of I would recommend you cut ties with [removed] Her care there was minimal and I believe that contributed to her not doing as well as she had been doing

A few concerns but good place overall.

It is a nice facility. The people are nice and my father was well cared for. The only issue we had was a little confusion on who to go to for questions or general assistance. Also, he got COVID while he was there and the overall attitude was fairly shocking. Some of the nurses had "colds" which I believe is what started it. Overall, the facility is fine.

They didn't wear masks during the tour, and has railroad tracks near the community.

I feel like there is not the extent of care that I thought we would get. They are short-staffed right now. I would recommend this community to others if your loved one is independent. if you need to get ahold of the nurse in the evening, they do respond.

Thank You

In this day as the world is turned upside down, I am amazed at how this community has maintained its functionality. With short staffing, a pandemic and rules and regulations that change daily, The Willows has still been able to carry on as a friendly, clean and well run facility. In the time that my father has been at The Willows of course we have had some difficulties, but with shared communication we have been able to resolve any issues. Thank you to the "heroes" that work in this field!