September 15, 2026 at 6:40 PM PDT
1 change detected in this data refresh
Inspection record updated
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Centers for Medicare & Medicaid Services ↗Community profile
WILLOW POINT REHABILITATION AND NURSING CENTER
3700 Old Vestal Road, Vestal, NY
★ 2.910 reviewsRead reviews
About the community
About WILLOW POINT REHABILITATION AND NURSING CENTER
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
2.9 out of 5 from 10 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalDo not send a loved one to Willow Point Nursing Home
The staff is offensive, mean, and unprofessional. The facility is staffed by young individuals who are not properly trained or show up to collect a paycheck. The staff in general failed to properly care for my loved one (dietary and bathroom duties), to the point we had to cover all meals to ensure he eat. It was the worst experience of my life and I still have nightmares about the staff!
★★★★★
CriticalI am a friend or relative of a current/past resident
The room or accommodations are fine. The staff is inattentive, out right cruel, and unprofessional. This was observed not only with my loved one but with other patients. Some examples are: putting patients in a group setting to eat, but not providing help when a patient couldn’t feed themselves. Also, not contacting the family (POA or designated contact) when a patient was rushed to a hospital. Only to find out about the hospital visit from the loved one the next day when visiting - a regulatory violation. The staf…
★★★★★
CriticalI visited this facility
I toured the memory care area of Willow Point as a potential residential option for my mom. The facility seemed clean and residents seemed pretty happy but I was surprised to see dementia/alzheimers residents sharing rooms. When I asked about safety concerns tied to potential verbal and physical altercations which can happen with alzheimers patients, the staff member cavalierly said "they don't remember it the next day anyhow". I was floored by the lack of professionalism and respect for these reside…
★★★★★
PositiveI am/was a resident of this facility
Was a patient there twice this year for short term rehab. The staff was friendly, helpful and very professional. My room was clean and well maintained. I wouldn't hesitate to go there again. Staff was constantly asking if there was something that they could help me with. I was treated in a dignified manner and my privacy was respected. There was a library available as well as daily word puzzle sheets. A list of available activities was posted in my room. PT and OT staff provided daily therapy. There were alter…
★★★★★
CriticalI am a friend or relative of a current/past resident
I was sent here in 2014 when I needed rehab after knee surgery. I am 5 ft 10 inches and my feet hung over the bed. They were clueless. I got bacterial pneumonia there. Now my friend who went there to recover from a stroke contracted Covid there along with 11 other patients. They have not been able to get her a phone for 3 days. I have contacted the administrator and supervisors to get this fixed. It is Christmas Eve and she cannot have visitors and still does not have a phone. She is very upset. This is detrimental…
★★★★★
PositiveI am a friend or relative of a current/past resident
Willow Point Nursing Home has been very good. My dad is very happy there. The place is really clean and there's no smell. They have varying activities like bingo and holiday activities. They have an activities coordinator. My dad has a private room and the facility seems to be very clean. The staff has been extremely helpful. From what I saw, the place is definitely above average, and they have helped me a lot. They have institutional food though.
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 21, 2026
Campus care settings
Skilled nursing
WILLOW POINT REHABILITATION AND NURSING CENTER
300 CMS-certified beds · CMS CCN 335291
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed August 20, 2026- CMS CCN: 335291 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated August 1, 2026Certified provider record
NY Medicaid
Payer: NY Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated August 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 21, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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