Studio
Assisted Living · 0 bedroom
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9715 Plano Rd, Dallas, TX
★ 4.787 reviewsRead reviews
About the community
Assisted Living · 0 bedroom
Schedule a visit →Assisted Living · 1 bedroom
Schedule a visit →Memory Care · 0 bedroom
Schedule a visit →Memory Care
Schedule a visit →Family and resident feedback
Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveIt was a very positive experience getting my father in Brookdale. Staffers are friendly and caring. My father is not social and does not take advantage of the activities, although we did participate in a Labor Day BBQ celebration which was extremely good. The apartment is perfect size for my father. Food is decent, nice square meals. Very satisfied.
★★★★★
PositiveThe facilities appeared to be clean and in good repair and the staff were friendly and helpful. We will consider this place as one of our possibilities for elder care.
★★★★★
PositiveMy MIL lived at Brookdale Lake Highlands for right at 2 years and her care was exceptional. We originally placed her in the assisted living side, but it became apparently quickly that she needed memory care. The facility worked with us on this and was very accommodating along the way. In addition, Brookdale assisted us in securing Hospice to add an additional level of care for her. Every time we visited (unannounced), my MIL was very clean and well cared for - her hair smelled nice, her clothes were clean, and she …
★★★★★
PositiveThey have been great for us. My mom really likes it. I would recommend
★★★★★
PositiveI recently had to locate a place for memory care for my wife. After visiting with the staff of Brookdale Lake Highlands, I knew I didn't have to look any further. The staff was very caring and obviously had my wife's best interests at heart. The residents I saw during my visit all seemed very happy and content. That feeling was confirmed later as I was leaving after my first visit. I walked out with the daughter of a current memory care resident. When I told her I was thinking about placing my wife there, she said …
★★★★★
CriticalEither the button they gave her to wear around her neck and push for assistance did Not work or they ignored her. Either is unacceptable.
Verified overview
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked November 4, 2026.