StoryPoint Chattanooga

Review for StoryPoint Chattanooga

Since moving in, there have been several concerns related to communication, follow-through, and coordination of care. There have been instances where scheduled services were not carried out as expected, resulting in frustration and missed opportunities for care. While management has been receptive to feedback, improvements have not always been consistent. There have also been concerns about housekeeping and the overall condition of resident rooms during visits. Overall, it seems the community may be experiencing s…

I am a friend or relative of a current/past resident

Apartments are being renovated systematically. The food and transportation are inconsistent. You won’t know about activities unless you are out and about. There are no announcements. The staff is very kind and friendly.

StoryPoint Chattanooga

My sister has problems of her own that have little to do with the facility and staff. She does not want to get dressed in the morning because of the hassle with her oxygen. She often stays in her PJs all day. As a result, she never eats in the dining room, and she very rarely ever leaves her room. She has complained that she dreads weekends because there are fewer aides working.

I visited this facility

Lisa was great…knowledgeable and understanding. The staff knew everyone’s name. The rooms seemed nice. Didn’t try the food but it smelled good. It was just not a fit for my sister. But the residents all looked well cared for. They just needed a higher level of care than my sister. I would recommend Story Poi t if that’s what you need

Perfect fit for mom

Story point has been a perfect fit and blessing for our mother. After spending time there, it is clear that they don't just provide a service; they provide a genuine home. The staff are some of the kindest people i've ever met-they truly treat residents like family. I was very impressed by the public spaces; they are exceptionally clean and clearly set a high standard for the facility's first impression. In observing the transition to our mother's room, i noticed an opportunity to bring that same level of detail to…

Clean, friendliness, and professional.