The Oasis of Plainfield

Room size was ok. Everything else sucked, to be blunt. Too much to put in text. But medicine mismanagement was an issue, untrained staff, and degrading activities. It was more like paying for an overpriced sitter. I would NEVER recommend that place to anyone. I previously called you guys and was told they were being taken off your list.

Changing for the worse

Activities are silly, food's mediocre, information MIA -even menus. Not the same place as right after it opened. Care, facilities, reception staff are great but we're worried that's going to change after a great activities director left in the summer. Fam is concerned and going to start looking at other places in case. P.S. If relying on 5* reviews, check in case it was left by staff.

Horrible!

Director does not return calls about concerns, complaints or questions. Very, very understaffed. No bus, no transportation to Appointments. Promised physical therapy rarely given. Do not be fooled by attractiveness of building, you do NOT want to place your loved one here!

Lots of Fun Activities

I'm a member of a local community service that works with Oasis and have found it to be a lovely place. The Activities Director plans and has an active role in a lot of exciting events and always seems busy planning new ones. The residents are treated with respect and care and seem to have a lovely time at any event we're involved with. A fun and active place for your family members!

Families Should Know the Reality

Our biggest concern was the lack of properly trained staff. In memory care, caregivers should understand dementia behaviors, resident safety, communication, and de-escalation techniques, but many employees seemed unprepared for the level of care residents require. There also appear to be ongoing staffing shortages, poor communication with families, and repeated instances where family concerns and requests were ignored. The activities for memory care residents often felt childish and not appropriate for adults with…

Broken Promises

In appropriately mixed patients. Behavioral issues, unsafe in memory care, Bad experience, still having issues with their billing department. Would recommend them to no one. Administrator not honest, sales person not honest. Activity directory talks down to residents. Understaffed. Nursing staff and some aides excellent but were given more than they could do or care for. One aide cannot take care of 4 memory care pts, bring food back and forth from main dining hall and back (leaving residents unsupervised) and then…